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I know customer service doesn't make all the choices

 
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StevenCao



Joined: 18 Oct 2018
Posts: 18

PostPosted: Sun Dec 30, 2018 12:58 am    Post subject: I know customer service doesn't make all the choices Reply with quote

Many people have voiced their Maplestory M Mesos for sale appreciation with how problems are handled in a timely method. The Live Chat and also the GM's who assist with the tickets go out of their way to help mend issues, and answer questions, and help players. Well, I am not satisfied. And I am not the kind of man who bashes on maplestory with no reason.

Since Colour came out, I haven't been able to create any new ghost personality. Between the Beast Tamer and Colour release, they ended up changing the character name filter to not let "ghost". I've sent in a ticket, I've spoke to GMs, I've reached out into the MLC about it, but nothing is being done on it for the last year. It is frustrating because even a mediocre programmer could correct this matter. It's not that is something hard to accomplish, it is that there's somebody at the company that's saying no to resolve this.

I know customer service doesn't make all the choices, but I wonder whether they're actually passing down what the players need in individual tickets such as these. Customer support may not be the one to blame, but my rage is blinding me to some point where I can't be satisfied with any part of Nexon.

P.S. To give more insight since I start playing maple almost 9 years ago, I have always created a personality using it suffix as "ghost", and I have made a lot of characters because I started. For Nexon to filter out the name makes me feel like I have been banned to make any fresh characters. And in a sense I am letting that happen by refusing to create new characters before this is fixed. So this isn't only a "it'd be nice if Nexon did this" petition to me, it is something that means a great deal for me. I'd love to earn a Shade along with a Kinesis this winter (not to overlook all the NX I would spend if I be in a position to earn those characters).

Witch Malady's conversation is Maplestory 2 Mesos long and tedious. Items can only be bought one, and can only be cooked one . Cooking one thing means going through 6 or 5 dialog boxes (and choosing an option in each, which means you can't even spam the NPC Chat crucial). And you need to cook a dozen intermediate items before you're able to make a single Stew, which is pretty much the only one of Malady's concoctions that's still useful.
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